🛡️ Privacy Policy

1. Overview & Key Principles

Core Privacy Principles

• Transparency: We clearly explain what data we collect and how we use it
• Purpose Limitation: We only collect data necessary for providing our services
• Data Minimization: We collect the minimum amount of data required
• Accuracy: We keep your data accurate and up-to-date
• Security: We implement robust security measures to protect your data
• User Control: You have control over your personal data

Who This Policy Applies To

This privacy policy applies to all users of Lux Meter Pro, including:

• Individual professionals using our mobile app
• Business users with commercial licenses
• Website visitors
• White-label solution clients
• Support and sales contacts

2. Information We Collect

2.1 Personal Information

2.2 Technical & Usage Data

We automatically collect certain technical information when you use our services:

• Device Information: Device type, operating system, app version
• Usage Analytics: App features used, session duration, crash reports
• Location Data: GPS coordinates for measurement location tagging (with permission)
• Network Information: IP address, connection type
• Performance Data: App performance metrics, error logs

2.3 Professional Data

Data generated through your professional use of Lux Meter Pro:

• Measurement Data: Lux readings, timestamps, locations
• Certificates: Generated certificates and test reports
• Project Information: Job details, client information, grids
• Emergency Testing: Test results, logbook entries
• Photos & Images: Light fixture photos, site images

3. How We Use Your Information

3.1 Primary Service Delivery

• Account Management: User authentication, profile management
• App Functionality: Lux measurements, certificate generation, data storage
• Professional Features: PDF generation, digital signatures, compliance reporting
• Cloud Synchronization: Backup and sync across devices
• Customer Support: Technical assistance, troubleshooting

3.2 App Improvement & Development

• Analytics: Understanding app usage patterns to improve features
• Bug Fixes: Identifying and resolving technical issues
• New Features: Developing features based on user needs
• Performance Optimization: Improving app speed and reliability

3.3 Communication & Marketing

• Service Updates: Important app updates, maintenance notifications
• Educational Content: Tips, tutorials, industry best practices
• Commercial Communications: New features, upgrade offers (with consent)
• Surveys & Feedback: Gathering user feedback for improvements

3.4 Legal & Compliance

• Legal Obligations: Compliance with applicable laws and regulations
• Safety & Security: Fraud prevention, security monitoring
• Professional Standards: Meeting industry certification requirements

4. Data Sharing & Disclosure

4.1 Service Providers

We share data with trusted third-party service providers who help us deliver our services:

• Cloud Hosting: Firebase/Google Cloud for secure data storage
• Analytics: App performance and usage analytics
• Email Services: Transactional emails and support communications
• Payment Processing: Secure payment handling for subscriptions
• Customer Support: Support ticket management and communication

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction. We will notify users of any such transfer.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect users or the public from harm
• Investigate potential violations of our terms

4.4 User-Controlled Sharing

You control sharing of your professional data through:

• PDF Exports: You choose when to export and share certificates
• Team Collaboration: Share data with team members you invite
• Client Reports: Professional reports you send to clients

5. Data Security & Protection

5.1 Security Measures

We implement comprehensive security measures to protect your data:

Technical Safeguards

• Encryption: End-to-end encryption for data transmission and storage
• Authentication: Multi-factor authentication options
• Access Controls: Role-based access limitations
• Secure Infrastructure: SOC 2 Type II certified cloud hosting
• Regular Security Audits: Penetration testing and vulnerability assessments

Administrative Safeguards

• Employee Training: Regular privacy and security training
• Access Monitoring: Logging and monitoring of data access
• Incident Response: Procedures for handling security incidents
• Vendor Management: Security requirements for third-party providers

5.2 Data Breach Procedures

In the unlikely event of a data breach:

1. We will investigate and contain the breach within 24 hours
2. Affected users will be notified within 72 hours
3. We will provide clear information about what data was affected
4. We will offer assistance and next steps to protect your data
5. We will cooperate with relevant authorities as required

6. Data Retention

Automatic Data Deletion

We automatically delete or anonymize data when retention periods expire. You can also request immediate deletion of your data at any time (subject to legal requirements).

7. Your Privacy Rights

7.1 GDPR Rights (EU/UK Users)

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision-Making: Not subject to automated decisions

7.2 CCPA Rights (California Users)

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

7.3 How to Exercise Your Rights

8. Cookies & Tracking Technologies

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies
• Cookie Consent Banner: Manage preferences on our website
• Opt-Out Links: Third-party opt-out tools for marketing cookies
• App Settings: Control analytics and tracking in the mobile app

9. Third-Party Services

9.1 Integrated Services

Lux Meter Pro integrates with the following third-party services:

• Firebase (Google): Authentication, database, analytics
• Apple App Store: App distribution and in-app purchases
• Google Play Store: App distribution (coming soon)
• Email Service Providers: Transactional and marketing emails
• Payment Processors: Secure payment handling

9.2 Third-Party Privacy Policies

Each third-party service has its own privacy policy. We recommend reviewing:

• Google Privacy Policy
• Apple Privacy Policy

9.3 Data Processing Agreements

We have data processing agreements with all third-party providers that handle personal data, ensuring they meet our privacy and security standards.

10. International Data Transfers

Lux Meter Pro operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards for international transfers:

10.1 Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contracts for data transfers
• Certification Schemes: Providers with recognized privacy certifications
• Binding Corporate Rules: Internal policies for multinational transfers

10.2 Data Locations

Your data may be stored and processed in:

• Primary Storage: European Union (Ireland)
• Backup Storage: United States (with appropriate safeguards)
• Processing Centers: EU and US (for analytics and support)

11. Children's Privacy

11.1 Age Verification

By using our services, you represent that you are:

• At least 18 years old, or
• The age of majority in your jurisdiction, or
• Using the service under parental/guardian supervision for educational purposes

11.2 Parental Controls

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@luxmeterpro.com.

12. Changes to This Privacy Policy

12.1 Update Process

We may update this privacy policy to reflect:

• Changes in our services or business practices
• New legal requirements or regulations
• Improvements in our privacy practices
• User feedback and requests

12.2 Notification of Changes

When we make material changes to this policy, we will:

• Email Notification: Send notice to your registered email address
• App Notification: Display prominent notice in the mobile app
• Website Banner: Show notice on our website
• Version Dating: Update the "Last Modified" date at the top

12.3 Continued Use

Your continued use of Lux Meter Pro after we publish changes constitutes acceptance of the updated privacy policy. If you disagree with changes, you may delete your account.

13. Contact Information

Response Times

• General Inquiries: Within 48 hours
• Privacy Requests: Within 30 days (or as required by law)
• Data Breach Reports: Within 72 hours
• Urgent Privacy Concerns: Within 24 hours