📋 Terms of Service

1. Acceptance of Terms

1.1 Binding Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Dad-Link Technologies Limited ("Company," "we," "us," or "our") regarding your use of Lux Meter Pro and associated services.

1.2 Professional Use Context

Lux Meter Pro is designed for professional use in lighting measurement, emergency lighting testing, and electrical compliance work. These terms acknowledge the professional nature of our services and the critical importance of accuracy in professional measurements.

1.3 Agreement Updates

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the updated terms. We will notify users of material changes via email and in-app notifications.

2. Service Description

2.1 Core Services

Lux Meter Pro provides professional light measurement services including:

• Lux Measurement: Professional-grade illuminance measurement using iPhone sensors
• Emergency Light Testing: BS 5266-1 compliant emergency lighting test procedures
• Certificate Generation: Professional certificates and compliance documentation
• Room Grid Mapping: Comprehensive lighting analysis and documentation
• Data Management: Secure cloud storage and synchronization
• PDF Reporting: Professional report generation and export

2.2 Subscription Tiers

2.3 Platform Availability

Services are currently available on iOS platforms, with Android support planned. Web-based features are accessible through modern browsers. We strive for 99.9% service uptime with planned maintenance windows communicated in advance.

3. Subscription Model & Billing

3.1 Billing Cycles

Subscriptions are billed in advance on a recurring basis:

• Monthly Subscriptions: Billed every 30 days from the subscription start date
• Annual Subscriptions: Billed every 365 days with significant cost savings
• Pro-rata Billing: Upgrades are pro-rated; downgrades take effect at the next billing cycle

3.2 Payment Methods

We accept payment through:

• Apple App Store (iOS in-app purchases)
• Google Play Store (Android in-app purchases - coming soon)
• Direct billing for enterprise customers
• Invoice billing for qualified business accounts

3.3 Automatic Renewal

Subscriptions automatically renew unless cancelled before the next billing cycle. You will receive renewal notifications 7 days before each billing cycle. Renewal charges will be processed using your designated payment method.

3.4 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice. Current subscribers will receive grandfathered pricing for 90 days after any price increase, allowing time to adjust or cancel if desired.

3.5 Refund Policy

Refunds are handled according to the platform's policy (App Store/Google Play) for in-app purchases. For direct billing:

• Full refund available within 14 days of initial subscription
• Pro-rated refunds for annual subscriptions cancelled within 30 days
• No refunds for partial months of service
• Refund requests must be submitted through our support channels

4. No-Contract Cancellation Policy

4.1 Cancellation Terms

Our no-contract policy includes:

• No Minimum Term: Cancel after any billing period
• No Cancellation Fees: No charges for ending your subscription
• No Exit Penalties: No financial penalties for early termination
• Immediate Processing: Cancellations processed within 24 hours
• Service Until Period End: Continue using service until current billing period expires

4.2 How to Cancel

Cancellation methods available:

• In-App: Cancel directly through app settings
• App Store: Cancel through iOS subscription management
• Email: Send cancellation request to support@luxmeterpro.com
• Website: Cancel through user dashboard (when available)
• Phone: Call our support line during business hours

4.3 Data Retention After Cancellation

Upon cancellation:

• Your data remains accessible in read-only mode for 90 days
• Export all data as PDF reports during this period
• Data permanently deleted after 90 days unless reactivated
• Immediate deletion available upon request

4.4 Reactivation

Reactivate your subscription anytime within 90 days of cancellation with full data restoration. After 90 days, a new account setup will be required.

5. User Accounts & Registration

5.1 Account Requirements

To use Lux Meter Pro services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Use the service for legitimate professional purposes
• Comply with all applicable laws and regulations

5.2 Professional Information

As a professional tool, you may be required to provide:

• Professional qualifications and certifications
• Business registration details
• Industry association memberships (e.g., NICEIC)
• Digital signature for certificates

5.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong passwords and enabling available security features

5.4 Account Verification

We may require verification of professional credentials for certain features, particularly those related to official certifications and compliance documentation.

6. Acceptable Use Policy

6.1 Permitted Uses

Lux Meter Pro is designed for:

• Professional lighting measurement and assessment
• Emergency lighting testing and compliance
• Electrical safety and compliance work
• Educational and training purposes
• Research and development in lighting applications
• Commercial lighting consulting services

6.2 Prohibited Uses

You may not use our services to:

• Generate false or fraudulent certificates or reports
• Violate any applicable laws, regulations, or industry standards
• Impersonate other professionals or organizations
• Share account access with unauthorized users
• Reverse engineer or attempt to extract proprietary algorithms
• Use the service for any illegal or unethical purposes
• Overwhelm our systems with excessive automated requests

6.3 Professional Standards

As a professional tool, users are expected to:

• Maintain professional standards in all work performed
• Ensure accuracy of measurements and documentation
• Follow industry best practices and safety guidelines
• Respect client confidentiality and data protection
• Use certificates and reports only for legitimate professional purposes

7. Intellectual Property Rights

7.1 Our Intellectual Property

Dad-Link Technologies Limited owns all rights to:

• The Lux Meter Pro application and software
• Proprietary measurement algorithms and methodologies
• User interface designs and functionality
• Branding, trademarks, and service marks
• Documentation, help materials, and training content
• Any improvements or enhancements developed

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use Lux Meter Pro for professional purposes in accordance with these terms. This license does not include rights to:

• Modify, reverse engineer, or create derivative works
• Distribute, sell, or sublicense the software
• Remove or alter proprietary notices
• Use our intellectual property for competitive purposes

7.3 Third-Party Content

Our services may include third-party content, standards, or references. We respect the intellectual property rights of others and expect users to do the same.

7.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide become our property and may be used to improve our services without compensation or attribution.

8. Data Ownership & Professional Work

8.1 User Data Ownership

You own and control:

• All measurements and readings taken using our app
• Generated certificates and professional reports
• Project data, client information, and business records
• Photos, notes, and documentation you create
• Grid layouts and room mapping data

8.2 Data Usage Rights

We may use aggregated, anonymized data for:

• Improving measurement accuracy and algorithms
• Developing new features and functionality
• Industry research and trend analysis
• Quality assurance and testing purposes

8.3 Data Export and Portability

You have the right to:

• Export all your data in standard formats (PDF, CSV)
• Download complete backups of your professional work
• Transfer data to other systems or platforms
• Request specific data formats for integration needs

8.4 Data Protection and Privacy

We protect your professional data through:

• End-to-end encryption for data transmission and storage
• GDPR and CCPA compliant data handling
• Regular security audits and penetration testing
• Strict access controls and employee training

9. Service Availability & Support

9.1 Service Level Commitments

We strive to provide:

• 99.9% Uptime: Target availability excluding planned maintenance
• Planned Maintenance: Scheduled during low-usage periods with advance notice
• Performance Monitoring: Continuous monitoring of service performance
• Incident Response: Rapid response to service disruptions

9.2 Support Services

9.3 Maintenance and Updates

We regularly provide:

• Bug fixes and security updates
• Feature enhancements and improvements
• Compliance updates for new standards
• Performance optimizations

10. White Label & Custom Solutions

10.1 White Label Offerings

We provide custom solutions including:

• Complete app rebranding with your company identity
• Custom feature development for specific needs
• Integrated CRM and business management systems
• Multilingual and localization services
• Custom compliance and certification modules
• Dedicated cloud infrastructure and support

10.2 Custom Terms and Conditions

White label and custom projects include:

• Separate Agreements: Custom projects require separate contractual agreements
• Specific Terms: Terms tailored to project scope and requirements
• Clear Communication: All custom terms clearly explained before project commencement
• Transparent Process: Full disclosure of any different terms or conditions
• Legal Review: Opportunity for legal review of custom agreements

10.3 Intellectual Property in Custom Projects

Custom project IP arrangements:

• Core platform remains Dad-Link Technologies property
• Custom branding and content owned by client
• Custom features negotiated on project basis
• Clear IP ownership defined in project agreements

10.4 White Label Support and Maintenance

Custom projects include:

• Dedicated support channels and contacts
• Custom service level agreements
• Priority bug fixes and updates
• Regular maintenance and security updates
• Custom training and documentation

11. Professional Compliance & Standards

11.1 Industry Standards Compliance

Lux Meter Pro is designed to support compliance with:

• BS 5266-1:2016 - Emergency lighting code of practice
• BS EN 12464-1 - Lighting of work places
• CIBSE Guidelines - Lighting design standards
• IES Standards - Illumination engineering practices
• Local Regulations - Applicable regional requirements

11.2 Professional Certification Support

Our certificate generation features support:

• NICEIC Approved Contractor requirements
• Electrical safety compliance documentation
• Emergency lighting test certificates
• Professional measurement reports
• Audit trails for compliance verification

11.3 Accuracy and Calibration

We provide:

• Regular algorithm updates for measurement accuracy
• Device-specific calibration coefficients
• Comparison with professional instruments
• Accuracy specifications and limitations
• Guidance on proper measurement techniques

12. Limitation of Liability

12.1 Service Limitations

Our liability is limited to:

• The amount paid for services in the 12 months preceding any claim
• Direct damages only, excluding indirect or consequential damages
• Service restoration and data recovery efforts
• Refund of unused subscription fees where applicable

12.2 Professional Use Limitations

We are not liable for:

• Professional decisions based on app measurements
• Compliance violations or regulatory issues
• Business losses or lost opportunities
• Third-party claims related to your professional work
• Damage to reputation or business relationships

12.3 Force Majeure

We are not responsible for service interruptions caused by:

• Natural disasters or acts of God
• Government actions or regulations
• Internet infrastructure failures
• Third-party service provider outages
• Cyber attacks or security breaches beyond our control

12.4 Professional Insurance Recommendation

We strongly recommend that professional users maintain appropriate professional indemnity insurance covering their use of measurement tools and professional services.

13. Disclaimers & Warranties

13.1 Service Warranties

We warrant that:

• Services will perform substantially as described
• We will use reasonable efforts to maintain service availability
• We will protect your data using industry-standard security measures
• We will respond to support requests in accordance with our stated timelines

13.2 Measurement Accuracy Disclaimer

While we strive for accuracy:

• Smartphone sensors have inherent limitations
• Environmental factors may affect measurements
• Professional verification is recommended for critical applications
• Calibration against professional instruments is advised
• Users should understand measurement limitations and uncertainties

13.3 Standards Compliance Disclaimer

Regarding industry standards:

• Standards and regulations change over time
• Local requirements may vary from general guidance
• Professional interpretation and judgment remain essential
• We provide tools to support compliance but do not guarantee it
• Users must verify current standards and requirements

13.4 Third-Party Integration Disclaimer

For third-party services and integrations:

• We are not responsible for third-party service availability
• Third-party terms and conditions apply
• Integration functionality may change without notice
• Data security in third-party systems is beyond our control

14. Termination & Account Closure

14.1 User-Initiated Termination

You may terminate your account:

• At any time for any reason without penalty
• Through in-app settings or account management
• By contacting our support team
• By cancelling subscription through app store

14.2 Company-Initiated Termination

We may terminate accounts for:

• Violation of these terms of service
• Fraudulent or illegal use of services
• Non-payment of subscription fees
• Abusive behavior toward support staff
• Security breaches or compromised accounts

14.3 Effect of Termination

Upon termination:

• Access to paid features immediately ceases
• Data remains available for 90 days
• Export capabilities remain active during grace period
• Billing stops immediately
• Account reactivation possible within 90 days

14.4 Data Recovery After Termination

Data recovery options:

• Self-service export available for 90 days
• Assisted data recovery available for fee
• Emergency data recovery for active compliance needs
• Permanent deletion after grace period

15. Changes to Terms of Service

15.1 Modification Process

We may update these terms to reflect:

• Changes in service features or functionality
• Legal or regulatory requirement updates
• Industry standard evolution
• Business model or pricing changes
• User feedback and service improvements

15.2 Notification of Changes

Material changes will be communicated through:

• Email notification to registered address
• In-app notification and alerts
• Website banner announcements
• 30-day advance notice for significant changes
• Updated "Last Modified" date in terms

15.3 Acceptance of Changes

Continued use after notification constitutes acceptance. If you disagree with changes:

• You may cancel your subscription without penalty
• Previous terms apply until cancellation is processed
• Export your data before terms take effect
• Contact support with concerns or questions

16. Governing Law & Dispute Resolution

16.1 Governing Law

These terms are governed by:

• The laws of England and Wales
• UK Consumer Rights Act 2015 (where applicable)
• EU GDPR and UK Data Protection Act 2018
• Applicable professional and industry regulations

16.2 Dispute Resolution

For dispute resolution, we prefer:

• Direct Communication: Contact our support team first
• Informal Resolution: Good faith negotiation to resolve issues
• Mediation: Independent mediation if direct resolution fails
• Legal Action: Courts of England and Wales as final resort

16.3 Professional Disputes

For professional-related disputes:

• Industry arbitration services may be available
• Professional body guidance may apply
• Expert technical assessment may be required
• Compliance with professional standards emphasized

16.4 Limitation Period

Claims must be brought within one year of the event giving rise to the claim, except where prohibited by applicable law.

17. Legal Contact Information

Professional and Technical Inquiries

For professional certification questions, technical support, or industry standards clarification, please use our standard support channels. Our team includes NICEIC registered professionals who can assist with compliance and professional usage questions.

White Label and Custom Project Inquiries

For white label solutions, custom development projects, or enterprise agreements requiring separate terms, please contact our business development team through the commercial contact channels.